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Manage your e-mails with Robin
Today we launched a new feature in Robin. Using this feature you can manage your incoming e-mails and turn them into real conversations. While talking to our users we found out that communicating with...
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Feedback is awesome
Feedback is awesome. Customer feedback is even awesomer. Customer feedback helps improve your services, which in turn means more customers, and even more feedback, which you can use to improve your...
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If you’re not happy tell us, if you’re happy tell others!
I have a good friend who doesn’t believe in tipping waiters 10 percent. It’s not that she’s stingy – far from it. I’ve seen her leave $10 on a $15 lunch. It’s just that she believes that you should...
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Today, customer service is all about speed
Today, customer service is all about speed. Go into any shopping centre, and you’ll see that there are countless shops that sell clothes, any number of shoe shops, and even plenty of bookstores. With...
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ROBIN Rolls Out New Response Time Indicators For Your Web Store
How often have you contacted a web store with a quick question, only to get an automated email response that says ‘we’ll do our best to answer your question within 24 to 48 hours’? Imagine walking up...
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5 Small Steps to Multi-Store Customer Service: a Giant Leap for E-Commerce
BAM! Today, we added another major feature to ROBIN: multi-store customer service. This means that ROBIN users, who operate multiple online stores, can now offer top notch customer support using one,...
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ROBIN releases API. Are you the first developer to connect a new e-commerce...
Today, I am happy to announce that we released our API. It means that any web store can now enrich their ROBIN customer service dashboard with e-commerce data, regardless of the e-commerce platform...
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Just Integrated: Great Service & Better Retention
It’s a known fact that happy customers buy more. This is the major reason why great customer service and better retention go hand-in-hand. For many web stores, it is still difficult to tie their...
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ROBIN Rolls Out Bigcommerce E-commerce Integration
Great news for Bigcommerce store owners: ROBIN has completed the integration of Bigcommerce e-commerce data into the ROBIN customer service dashboard. Viewing recent orders, billing and shipping data,...
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ROBIN product update: new web form seamlessly integrates live chat & email –...
Howdy! It’s been a while since the last update on this blog. Not that we haven’t been publishing! Throughout the summer we have continuously been publishing posts over at our other blog ‘Definitive...
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